Strategic Approach

The client collaborated with a team of Lean Six Sigma experts to develop a phased approach aimed at streamlining key processes and resolving bottlenecks in their DER integration. The initial phase focused on analyzing existing workflows, identifying inefficiencies, and implementing targeted improvements.

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Key Strategies

• Process Mapping & Optimization: Conducted a comprehensive review of current workflows and designed improved, streamlined processes from application through to energization.

• Change Management: Implemented change management strategies to ensure smooth adoption of new processes across various departments.

• Stakeholder Engagement: Collaborated across multiple teams to align efforts and ensure consistency in approaches, particularly in areas with differing regulatory requirements.

• Data & Systems Integration: Enhanced integration of key data systems to provide a unified view of operations, allowing for better decision-making and faster processing.

• Role Definition: Introduced new roles focused on improving customer coordination and communication, particularly in managing the application process.

 

Outcomes

• Increased Efficiency: Reduced the time required for interconnection studies by a significant margin, leading to faster project completion times and improved customer satisfaction.

• Enhanced Capacity: Improved the overall capacity to process applications, enabling the client to handle a higher volume of DER requests each year.

• Improved Decision-Making: Provided leadership with clear KPIs and performance metrics, allowing for better tracking of progress and outcomes.

• Future-Ready Roadmap: Developed a roadmap for ongoing process improvements, identifying both technical and organizational opportunities for continuous growth.

• Effective Communication: Ensured comprehensive communication with internal and external stakeholders, fostering alignment and buy-in across the organization.

 

Consulting Firm’s Contribution

The consulting team was instrumental in conducting initial assessments, identifying critical process gaps, and designing strategies to address them. Their expertise laid the foundation for sustainable improvements that positioned the client for future success.

 

Results

Through focused strategies and collaborative execution, the project delivered measurable improvements in operational efficiency, streamlined processes, and established a pathway for long-term, scalable success in DER integration.